The Integration & Automation Specialist will work closely with TDS colleagues to define,
develop, integrate and deploy effective solutions to accelerate user ramp-up, optimize process
efficiency, and provide ongoing customer value from the use of TransitionManager software.
This role will contribute to extending the depth and breadth of TransitionManager capabilities
to enable early and long-term customer success. The position requires a mixture of problem-
solving, innovation, requirements definition, technical skills and follow-through on high-quality
deliverables. Interaction with customers will be required to review requirements and instruct
users in the deployment of new integration and automation capabilities. The ideal candidate will
be capable and comfortable interacting with development and operations practitioners and
developing solution capabilities to address defined needs.
Key Responsibilities
Create technical specifications and develop internal integration and automation
solutions, considering solution reusability, security, efficiency, quality, ease of
implementation, and practitioner/user experience.
Assist customers with enhancing or expanding TransitionManager capabilities through
integration and automation.
Participate in the configuration, integration, troubleshooting and enhancement of
TransitionManager and partner systems, toolchains and third-party solutions.
Participate in internal and customer-focused engagements such as demos, workshops,
blogs, instruction, product enhancement proposals, task timelines, and other activities to
develop and enhance customers’ success, efficiency and adoption of TransitionManager.
Create integration, automation and product documentation, including processes, best
practices, instructional materials, and technical customer-directed content.
Configure, test, document, and educate customers regarding integration capability and
use to enable customer success. Follow up on deployed integration automation
solutions to evaluate effectiveness, and identify opportunities for improvement.
Integrate disparate customer data sources and design/implement automated workflows
to increase value, e.g. time savings, resource efficiency, data accuracy, completeness.
Required skills
5+ years hands-on software development, enterprise solution engineering/ integration/
implementation, or digital transformation experience required.
SaaS experience preferred
Strong technical skills required, including proficiency in multiple technical areas such as
scripting (PowerShell, Python, Bash scripting), databases, data integration, data analytics,
API development/integration, testing, code management tools, performance testing.
Familiarity/exposure to the following preferred: DevOps tooling, JSON, Linux,
Windows, AWS Cloud Services (EC2, S3, RDS)
Good interpersonal & presentation skills; professional and adaptable approach to
interaction with – and support of - customers and colleagues.
Ability to work with various internal and external cross-functional teams
Ability to multi-task in a high-volume work environment and meet deadlines
Additional Skills
Thrive in a fast-paced environment with ability to re-prioritize and multi-task
Resourceful, creative and analytical for troubleshooting problems, identifying solutions
Self-motivated and directed: fast learner willing and able to learn new technologies
Strong communication and documentation skills: reading, writing, speaking English
Ability and willingness to work in a dynamic environment in which requirements may
not always be fully defined and priorities are subject to change
Strong attention to detail regarding tasks, documentation and communications
Comfortable in supporting and working with global customers across time zones
